We are Shionogi Limited (“Shionogi”, “we”, “our”, “us”) - the U.K. subsidiary of Shionogi & Co. Ltd, a global research-driven pharmaceutical business headquartered in Osaka, Japan. We are dedicated to developing medicines that address unmet needs in the core areas of pain, infectious diseases, metabolic disorders, oncology and women’s health.
- DATA WE MAY COLLECT ABOUT YOU
- HOW WE COLLECT YOUR PERSONAL DATA
- HOW WE USE YOUR PERSONAL DATA
- TO WHOM AND WHEN MAY WE SHARE YOUR PERSONAL DATA
- INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA
- HOW WE KEEP YOUR PERSONAL DATA SECURE
- HOW LONG DO WE KEEP YOUR PERSONAL DATA
- EXERCISING YOUR LEGAL RIGHTS
- COOKIES AND OTHER TECHNOLOGIES
- CONTROLLING THE PROCESSING OF YOUR PERSONAL DATA
- COMPLAINTS AND HOW TO CONTACT US
Shionogi is only responsible for the privacy practices of the website which we own and operate. This Website may include links to third party websites for your convenience. If you choose to access such third party websites, we recommend you check their privacy policies so that you understand their privacy practices.
Additional privacy notices and/or consent forms will, if necessary, be communicated to you relating to specific situations where Shionogi may process your personal data.
Our name: Shionogi Limited
Registered office: 33 Kingsway, London, WC2B 6UF, UK
Data Protection Lead: email@example.com
If you have any concerns or questions about our use of your personal data, or would like to exercise any of your privacy rights or choices, please contact us as set out in the “How to contact us” section below.
2. DATA WE MAY COLLECT ABOUT YOU
The type of personal data Shionogi collects about you as a healthcare professional (“HCP”) depends on the nature of our relationship, how we interact with you, and the requirements of applicable laws. It may include:
- Identity and account registration information: Including your full name, gender, username, business address, phone numbers and email address, spoken language, and professional data (such as workplace and address, position, part-time/full-time, medical speciality, training and professional qualifications, participation in programmes and scientific activities, publications, awards, affiliations with universities, associations and boards).
- Interaction data: details of our meetings/calls (e.g. topics discussed, your questions about our business, products and services and your feedback); your participation in our programmes, activities, industry events, trade shows, clinical trials; your responses to our surveys/forms that you choose to complete; details of contracts you’ve executed with us.
- Payment and financial data: details of transfers of value that Shionogi makes to you as an HCP; payment and tax-related information.
- Technical data: information from your use of our digital platforms, including details about the devices used (e.g. your IP address, type of browser and operating system, mobile network data, time zones); access times; pages and content viewed (including the page you visited before our website); URLs clicked on; search terms used; whether you’ve opened our emails or accepted webinar invites.
- Your preferences for marketing and market research: whether you wish to be contacted with helpful information and marketing communications to suit what we think you will find interesting and relevant, or for market research purposes, and your communication preferences.
3. HOW WE COLLECT YOUR PERSONAL DATA
Shionogi collects personal data about you when you interact with us directly. For example, when you register and contact us via this Website or our other digital platforms; engage with our sales representatives; participate in our programs, activities, industry events or trade shows; or choose to complete our surveys or forms.
We also collect professional information about HCPs from external sources – some publicly available, and some provided or managed by third parties on our behalf (e.g. professional directories such as IQVIA, publication databases, websites, social media and other digital platforms, journals and national registries). Your patients may also tell us that you are their healthcare provider.
We may combine information that we have about you from various sources.
4. HOW WE USE YOUR PERSONAL DATA
- managing our relationship with you and conducting our business operations: For example:
- notifying you of our press releases and upcoming programs, activities, industry events, educational events, webcast events, trade shows, seminars, speaking engagements, clinical trials and other studies.
- communicating information about our business, products and services that is tailored to suit what we think you will find interesting and relevant (profiling). You can choose what information you receive and how you receive it.
- responding to your questions and feedback about our business, products, digital platforms (in particular this Website) and communication strategies (for example by generating analytics about how visitors interact with this Website) and to assess the success of our marketing and advertising campaigns.
- contacting you for participation in surveys and market research (with your consent where legally required).
- complying with applicable laws, regulations, industry codes and guidance: including responding to adverse events, product safety concerns and complaints, medical information enquiries; reporting transfers of value in accordance with the ABPI Code or EFPIA Codes (as applicable); investigating illegal activity or misconduct, breaches of our company policies or terms and conditions governing the use of our products, services and/or digital platforms; enforcing our other legal rights or in connection with litigation.
- complying with requests from regulators, data protection supervisory bodies, government investigations, courts and law enforcement authorities.
We may aggregate and/or de-identify any data we collect such that the information no longer identifies you as a specific individual. We may process such information for our own legitimate business purposes, without restriction (including for analysing engagement trends and other statistical analysis and business planning).
On what legal basis do we process your personal data?
Our legal basis for processing your personal data for the purposes described above will depend on the personal data concerned and the specific context in which we collect it.
- In some cases, we may seek your consent to collect and process your personal data for certain purposes. If we process your personal data on the basis of your consent, you can withdraw your consent at any time by contacting us as set out in the “How to contact us” section below.
- Contract administration. Processing is necessary to perform our obligations under a contract with you.
- Legal obligations. Processing is necessary to comply with our legal and regulatory obligations.
- Processing is necessary for the purposes of preventative medicine or the management of heath care systems and services.
- Processing is necessary for reasons of public interest in the area of public health (including ensuring high standards of quality and safety of health care and of medicinal products or medical devices).
- Processing is necessary to protect the vital interests of an individual
- Legitimate Interests. Processing is necessary for our legitimate interests, where these do not prejudice or harm your rights and freedoms. For example:
- to develop our relationship with you so your experience of our products and services is more personalised, effective and efficient.
- to obtain information that may help us evaluate the benefit/risk assessment of products, and to develop, administer and support our products and services so patients benefit from receiving the right medicine based on the well-informed opinions of HCPs.
- to obtain information to help operate, evaluate and improve Shionogi’s business and promote our innovations in the research and development of new products.
- to benefit from services offered by third parties.
- to sell or reorganise any part of our business.
- to prevent fraud and illegal activity, misuse of our products or services, and the security of our IT systems and network.
5. TO WHOM AND WHEN MAY WE SHARE YOUR PERSONAL DATA
- our Shionogi group companies. Details are available here.
- our third party service providers. Examples include: providers of product quality services, pharmacovigilance service providers; product recall service providers; providers of patient support programmes; call centres; market research programme providers; technology suppliers; data storage and analytics suppliers; event planning and travel organisations; payment providers; shipping and fulfilment providers; auditors; lawyers and insurers.
- worldwide regulatory bodies, data protection supervisory authorities, law enforcement bodies, government authorities, courts, tribunals, arbitrators or other judicial committees
- third parties (including other Shionogi group companies) in connection the sale or reorganisation of our business (or any similar business changes)
- Where appropriate, to organisations such as IQVIA who maintain databases of HCPs
- HCPs acting as clinical trial investigators
If you act as a clinical trial investigator in any of our clinical trials, we may publically disclose your name, business contact information and your role in our clinical trial to government authorities, on applicable public registries and websites for clinical studies (such as https://www.clinicaltrialsregister.eu/ and https://clinicaltrials.gov/) and in any publications as required by law or regulations.
- Disclosures of Transfers of Value to HCPs
Shionogi is required to comply with the European Federation of Pharmaceutical Industries and Associations (EFIPA) Code on Transfers of Value from Pharmaceutical Companies to HCPs and HCOs, the Association of the British Pharmaceutical Industry (ABPI) Code of Practice for the Pharmaceutical Industry, and/or other applicable local laws, regulations or industry codes of practice governing the disclosure of details of our financial relationships with HCPs.
Shionogi is required to publically disclose the financial payments or benefits in kind made by any Shionogi company to HCPs (known as “transfers of value” or “ToVs”), such as payments to attend meetings and advisory boards, speaker and consultancy fees, and coverage of costs to participate in events (including registration fees, travel, accommodation and out-of-pocket expenses). These disclosures will include your title, full name, speciality, role, principal practising address, the date, nature and the ToVs received from Shionogi (together the “ToV Data”).
The ToV Data will be published on Shionogi’s website; on EFPIA local pharmaceutical industry websites (where applicable); on the ABPI central platform for disclosures known as Disclosure UK, which can be visited at http://www.abpi.org.uk/ethics/ethical-responsibility/disclosure-uk/ (where applicable); and/or on relevant government websites (where legally required). The ToV Data will be published for three years from the time of first publication or until such time as you withdraw you consent relating to the disclosure (if consent is required by applicable law or regulation), whichever comes first. Thereafter, the ToV Data will be deleted.
Shionogi will make these disclosures pursuant to your consent, law or our legitimate interests. Where applicable local laws, regulations or codes of practice require Shionogi to publically disclose ToVs made to HCPs on an individual named basis, we will seek your consent. You are not obliged give your consent and if you do not give your consent, or you withdraw your consent, then the ToVs received from Shionogi will be included in an aggregated sum of ToVs made to all HCPs Shionogi works with, which Shionogi will publish in accordance with the requirements of applicable local laws, regulations and codes of practice.
If you consented to Shionogi disclosing a ToV you received on an individual named basis, but would now like to withdraw your consent, please contact us as set out in the “How to contact us” section below.
- Any other person with your consent.
6. INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA
- countries that the European Commission have deemed to adequately safeguard personal data by issuing an adequacy decision; or
- third countries where the European Commission has not issued an adequacy decision where: (a) the recipient has entered into the EU standard data protection contractual clauses; (b) the recipient is certified under the EU-US Privacy Shield; (c) the recipient has regulator approved Binding Corporate Rules; (d) you have given your consent to the transfer; or (e) as otherwise permitted by EU law. A copy of such safeguards is available on request.
Shionogi maintains safeguards to protect your personal data from accidental, unlawful or unauthorised access, loss, alternation, disclosure or use. We limit access to your personal data on a need-to-know basis and take measures such as data encryption and pseudonymisation wherever possible. However, we cannot guarantee that the measures we maintain will ensure the security of your personal data. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. HOW LONG DO WE RETAIN YOUR PERSONAL DATA
We normally expect to retain your personal data for two years after our last interaction with you, or for longer if required by law or regulations. We will then anonymise your information and keep it for analysis of engagement trends.
9. EXERCISING YOUR LEGAL RIGHTS
Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:
- to request to have access to your personal data, known as a “subject access request”. This enables you to receive a copy of the personal data Shionogi holds about you and to check we are lawfully processing it.
- to request the correction of your personal data. This enables any incomplete or inaccurate data we hold about you to be corrected, though we may need to verify the accuracy of the new data you provide to us.
- to request erasure of your personal data. You have the right to ask us to delete your personal data where there is no good reason for us continuing to process it, or where you have successfully exercised your right to object to processing (see below), where we may have processed your personal data unlawfully or where we are required to erase your personal data to comply with local law. Note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- to object to the processing of your personal data where Shionogi is relying on a legitimate interest (or those of a third party) and you feel that our processing of your personal data impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- to restrict the processing of your personal data where: you want us to establish the data's accuracy; our use of the data is unlawful but you do not want us to erase it; you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; and/or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- to request the transfer of your personal data to a third party in a structured, commonly used and machine-readable format. Note that this right only applies to automated information.
- to withdraw your consent to the processing of your personal data in circumstances where Shionogi is relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before your consent was withdrawn. If you withdraw your consent we may not be able to provide certain products or services to you and we will advise you if this is the case at the time you withdraw your consent.
- to make a complaint at any time about our processing of your personal data. We would appreciate the opportunity to resolve your concerns in the first instance. You can also make a complaint to the Information Commissioner’s Office at www.ico.org.uk.
You can exercise these rights by contacting us as set out in the “How to contact us” section below and we will respond in accordance with applicable data protection laws. We may need to request specific information from you to help us confirm your identity and to discuss your request as there may be circumstances where we are legally entitled to continue processing your personal data or refuse your request.
10. COOKIES AND OTHER TECHNOLOGIES
11. CONTROLLING THE PROCESSING OF YOUR PERSONAL DATA
- Manage your account settings
If you do not wish to receive marketing emails from us, you can opt-out by clicking on the “unsubscribe” link at the bottom of our email or by telling one of our sales representatives. Where you have registered for an account with Shionogi, you can manage your email preferences via your account settings.
- Manage your cookie and other preferences
- Opt Out of Online Behavioural Advertising
When a Shionogi online behavioural advertisement is delivered to you, you will see an “Ad Choices” icon or link. Clicking on the icon or link will take you through to a website where you can manage or opt out of your browsing history data being used to deliver online behavioural advertising. On an iOS mobile device, you may have a “Limit Ad Tracking” setting and on an Android device, you may have a “Opt out of Interest-Based Ads” setting - these allow you to limit the use of information about your use of apps for purposes of serving ads targeted to your interests.
Opting out of interest-based advertising does not mean you will no longer see advertising online. It does mean that you will no longer be shown ads that have been tailored to your interests. You may still see advertisements from Shionogi that are based on other information (e.g based on the content of the page being viewed rather than your prior web-browsing activity). In some cases, data may still be collected about your browsing activity by these third-party advertisers, but they will not use this data to deliver advertisements that are based on your past online browsing behaviour.
To learn more about the choices that advertisers provide generally for individuals to influence how information about their online activities is collected and used, visit the Network Advertising Initiative at http://optout.networkadvertising.org/?c=1, the Digital Advertising Alliance at http://www.aboutads.info/,
or the European Digital Advertising Alliance at http://youronlinechoices.eu/.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
13. COMPLAINTS AND HOW TO CONTACT US
If you have concerns about how Shionogi is handling your personal data, please email our Data Protection Lead at firstname.lastname@example.org. We would appreciate the opportunity to resolve your concerns in the first instance. You can also make a complaint to the Information Commissioner’s Office at www.ico.org.uk.
If you would prefer to contact us by mail, please use the following address: 33 Kingsway, London, WC2B 6UF, United Kingdom.